Client portal
Open a support request.
Sign in to the existing Bitmax client portal to submit or review a service request.
Open Client Portal (opens in a new tab)Client support
Need help with an existing Bitmax service?
Choose the support path that matches what you need. The Client Portal manages support requests; Immediate Support is for a technician-directed remote session.
Keep sensitive details out of initial messages.
Provide enough information to explain the issue and its business impact, but never include passwords, access codes, authentication secrets, or regulated personal data.
Helpful context includes:
- What changed or stopped working
- Who or which location is affected
- When the issue began
- Whether work is blocked or partially available
Support and response commitments are governed by the applicable service agreement.